Return policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

Due to the special nature of the product, we do not accept returns once the package has been shipped.

Refunds (if applicable)

If you experience any issues with your product after delivery, please contact our customer service team and provide details of the problem, along with photos or videos if necessary.

After reviewing the information, our team will offer an appropriate after-sales solution based on your specific situation. Available solutions may include a product replacement or a refund.

If your refund request is approved, we will initiate the refund process promptly. The refund will be returned to your original credit card or payment account, depending on your original payment method. Processing times may vary depending on your bank or payment provider.

Thank you for your understanding and support. We are committed to providing you with satisfactory after-sales service.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our Customer service at to get the return address.